Frequently asked questions

We primarily serve the York Region area. However, we may be able to accommodate requests outside this region depending on the specific job.

You can reach us by phone at 437-779-5737 or through email at info@spot-less-cleaning.com

Yes, our employees undergo thorough background checks before employment

While it's not required, some clients prefer to tidy up any clutter, laundry, or toys prior to our arrival.

No, you don't need to be home while we clean.

We bring all the necessary cleaning supplies and equipment. You are welcome to provide your own if you prefer.

We use both eco-friendly products and bleach products. It depends on the type of cleaning you're needing. 

Normally clients will have their animals in a room that will not be cleaned so we can work. Some clients (with friendly animals) will leave them out to supervise our work. We will only ask to put animals away if an employee has an allergy. 

Contracts are only required for commercial cleaning services

We accept cash, e-transfer, credit card, PayPal, and cheques. 

Residential cleans:

• You can cancel your cleaning service at any time. However, if you cancel within 24 hours of your scheduled cleaning, a 15% cancellation fee will be applied.
• If you are not present for your scheduled cleaning, you will be charged for three hours of labor at your standard hourly rate for each employee sent to your home. For example, if one employee arrives and your hourly rate is $35, you will be charged $105 plus applicable taxes.

Commercial:

• For Commercial clients, cancellations made within 24 hours of the scheduled cleaning or start date will incur a 15% invoice charge.
• Commercial cleaning contracts require a 30-business-day notice for termination, or the remaining balance for the 30-day period must be paid in full.

If a client is dissatisfied with a cleaning service, we provide a 12-hour window to rectify the issue.

No, HST is added to all cleaning prices. HST is calculated after the total price at 13%.